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The gamer said that there was a couple accounts, you to try hers and another is their partner’s. We suggested that the professionals be allowed to complete the verification process to show that they was in fact a couple of players. The fresh gambling enterprise made a decision to maintain steadily its status, and so the problem try finalized because the ‘unresolved’. The fresh player’s membership had blocked while the this lady has several accounts. The new criticism is signed as the player breached the new local casino terms.

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The player away from Austria try whining about the a long time verification processes. Even though there is actually sensible foundation to believe that every the brand new connected profile were utilized because of the anyone, specific things remained not sure, so we questioned the player for further info. The new ailment try refused as the player failed to respond to the texts and you can concerns any more. The player of Brazil could have been blocked once breaking the benefit requirements.

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The player of Chile are feeling problems verifying the membership. The ball player from Germany has already established a technical state while playing a certain casino slot games. The challenge is actually efficiently resolved plus the victory put into the brand new player’s harmony. The player away from Chile is actually questioning how many documents and that are expected to have KYC confirmation.

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Despite having registered the expected files, along with a good 3d selfie, the new gambling establishment got leftover rejecting her or him. The brand new player’s fundamental thing ended up being the essential difference between his physical and mailing address. The newest Jozz Casino joining bonus Complaints Team got communicated to your player as well as the local casino to know and you may take care of the challenge. After a series of back and forth texts plus the player’s persistent efforts, the fresh local casino affirmed the player had successfully accomplished the brand new confirmation processes. The gamer away from Austria got said a gambling establishment extra and you may acquired, however, her account is subsequently banned to have breaking plan 7.13.

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The gamer regarding the Italy are upset to the local casino’s RTP (Return to Player). The ball player out of Mecklenburg-Western Pomerania requested a withdrawal and you may found specific technical points impacting the harmony. The situation is successfully fixed as well as the equilibrium is actually recovered. The ball player struggles to withdraw his equilibrium while the their fee is delayed.

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The guy didn’t see the hook to have posting data files, therefore the guy couldn’t make sure his account. The ball player of Germany got his account finalized as a result of the provider’s decision. The player away from Austria is actually unable to withdraw their winnings owed to help you an incomplete KYC. The gamer try unable to make certain their account while the their data are getting refused. The new problem are solved as the gambling establishment confirmed and you can settled the gamer. The gamer from Germany had their membership blocked instead next explanation.